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Digital Services and Solutions - LGSS

Digital Services and Solutions

In its first year of operation, our digital specialists redesigned 10 services to increase efficiency across local authorities and the health sector, saving an average of £30,000 per customer.

Digital is not just about technology, it’s about people, and meeting a person’s needs through innovative service design. We generate savings by creating outstanding digital services that people prefer to use.

As our customers demand better online services with ever tightening financial constraints, small incremental changes to existing services or channel-shift alone won’t deliver the scale of savings needed for the public sector.

Working with your customers or users to understand what they need, and then designing an end-to-end service, automating processes where we can, creates a better customer experience.

It’s a collaborative approach, led by you and supported by us. We help with digital consultancy, a delivery framework and technical skills, while you provide the priorities and organisational leadership.

We can help with:

  • digital health check – unpicking the value for digital services in your organisation
  • discovery – researching and understanding the problem to be solved
  • prototyping – showing how user needs could be met early into the project
  • development – agile development providing regular opportunity to feed into the process
  • retrospective – looking back over short, sharp development sprints to learn and improve from what we have done


Contact us to discuss this service

Cheryl Doran

Head of Digital Services


Contact Cheryl Doran