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Compliments and complaints - LGSS

Compliments and complaints

Your feedback helps us continually improve our services.

By providing feedback on your experience of interacting with our services and staff, you are helping us understand where we are doing well and where we need to focus our attention.

Our feedback procedure covers all types of feedback, whether that’s a compliment about something we’ve done well, a comment to help us understand your experience, or a complaint about when we haven’t met expectations. The procedure also makes clear what will happen after you provide feedback through any of our formal feedback channels.

Give us your feedback

Customer Feedback Procedure