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Excellence in pensions’ customer service wins Pauline Cluclow Employee Recognition award at LGSS - LGSS

Excellence in pensions’ customer service wins Pauline Cluclow Employee Recognition award at LGSS

Earlier today, Matt Bowmer, Director of Finance presented Pauline Clulow with the LGSS Employee Recognition Award for her exemplary performance and customer service within the pensions’ team.

The Employee Recognition Award celebrates employees who have gone beyond the call of duty. Anyone can nominate an employee or team, with winners selected every quarter.

Praise for Pauline has come from all over, including the former Chief Executive of Kettering Borough Council, David Cook.

Last month, David sent an email full of praise for Pauline, who had managed his returning officer pension. The email commended Pauline’s professionalism, communication and customer service within the role. One comment read:

“She brings both personality and professionalism to the table. Many folks leave their personalities in their cars in a morning in the belief that being cool and detached is the same as being professional. Pauline quite instinctively and naturally knows how to blend personality and professionalism.”

Pauline, who is Team Leader for LGSS Pensions, said she felt honoured by the award, but was quick to thank the wider team for their support.

“I’m extremely honoured, but I wouldn’t have been able to do what I did without my team. The pensions’ team are so knowledgeable and have a vast amount of experience which I can draw on whenever I need to.”   

Please join us in wishing Pauline congratulations on this fantastic achievement.

If you know an outstanding employee or team, you can nominate them for an Employee Recognition Award here.