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Vision, mission and values - LGSS

Vision, mission and values

Vision and strategy

OurĀ vision is to enable eachĀ of ourĀ customers to achieve their own vision andĀ operate in the most effective way possible to achieve the outcomes they desire for their communities.

Our strategy is to grow economies of scaleĀ for allĀ customers through greater sharing, convergence and service innovation.

LGSS Strategic Plan – Financial Strategy Update 2018-19. docx


To be an invaluable and integral part of our customers’ services, providing cost-effective andĀ resilientĀ support to transform frontline services.


  • to be valued as anĀ innovator by ourĀ partners
  • continue to deliver the planned economies of scale for allĀ partners through continued growth
  • to work closely with each partner to plan the service delivery needed to align with their annual service plans and medium term financial plans
  • to deliver our five year business plan and objectives as approved by the LGSS Joint Committee
  • to be recognised nationally as the most cost-effective, highly rated and agile business services provider within the UK public sector
  • to be an attractive employer of choice for recruiting and retaining the best people by offering excellent career opportunities and developing their skills and talent

Values and ethos

OurĀ five core valuesĀ are the building blocks ofĀ our working relationships. We strive to be innovative in our thinking, strategy and technology and customer focused in our approach.

By listening to our customers and improving our services based on their feedback, we have earned respect as a trusted organisation. Working collaboratively, we think as one and deliver as one with our customers and become experts by sharing the knowledge, skills and experiences of our combined workforce.

LGSS Values



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